Our network Our network

Our Network

HSS has an established nationwide network of over 300 locations throughout the UK and Ireland, helping us to ensure equipment availability and drive operational efficiency.

Our network stretches the length and breadth of the country and includes large distribution centres and local branches as well as dedicated training facilities and specialist depots. Through our HSS Onsite programme, we also situate temporary facilities at our customers’ premises.

All of our locations are supported by an extensive fleet of liveried vehicles and underpinned by an industry-leading operating and distribution system.

We are continually evolving our distribution network. As at 26 December 2015 our 24 hour hub and spoke network comprised 1 National Distribution Centre, 9 Regional Distribution Centres (‘RDCs’), 27 Local Distribution Centres (‘LDCs’) and 288 trading locations (including local branches) across the UK. Our Specialist businesses operate from 41 locations, and our HSS Training business operates from 52 locations, a number of which are also co-located with other HSS core or Specialist businesses.

In March 2016 we opened our new National Distribution and Engineering Centre (‘NDEC’), designed to drive kit quality, availability and capital and operational efficiency improvements. This is being rolled out in a phased process across England, Wales and Scotland through 2016. The NDEC is being managed under a long term agreement by our logistics partner, Unipart.

All Distribution Centre and local branch fulfilment will transition to the new NDEC and will be undertaken on a daily basis. The distribution centres (RDCs and LDCs) will become Customer Distribution Centres (‘CDCs’) and will focus on delivering and collecting to customers. The local branches will continue to focus on providing excellent service to customers across the UK who wish to collect, order or drop off hire equipment in a local accessible branch.

Spares, testing, repairs and maintenance work will be undertaken within the NDEC driving reduced engineering cycle times, higher quality levels and better hire fleet availability across the network.

The NDEC is therefore expected to deliver:

  • Operating and quality efficiencies
  • Enhanced product availability (same day and next day)
  • Improved hire fleet availability and utilisation (capital efficiencies)
How did we do that?